Well you lost any brand loyalty from myself for the kindle. The DX screen size looks excellent for reading PDFs, but the way you blame customers for mistakes is disgusting. I am in Australia and would hate to imagine how to handle a return for a faulty Kindle. I bought the Kobo reader from Boarders, it has a much smaller screen unfortunately, got it out of the box and after a few hours the screen was faulty, took it back and Boarders apologized and gave us a new one. Also have a friend who bought the Ipad, it was faulty and he returned it and they gave a new one, with no questions.
The partial refunds, credits and other BS you offer disgusts me, I am going to avoid Amazon from now on!Get more detail about Kindle DX Wireless Reading Device, Free 3G, 9.7" Display, Graphite, 3G Works Globally – Latest Generation.
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